Further Proof that Airlines Suck

I realize that since I kinda work (or whatever) for an airline that I shouldn't say that, but I am SOOO fed up with United Airlines right now that I can't even stand it.

Flash back to February: Somehow my reservation to fly back to PA for my grandfather's funeral got screwed up. I had to pay an extra like $50 for the new flight plus a $150 change fee which I was told could be refunded because it was in relation to a bereavement. Trying to get the refund was a pain in the behind: death certificate, wait 20 business days (aka 4 weeks), etc. etc. etc. I call the refund hotline, and it tells me that the refund was processed but returned because of an improper address that I have to mail my correct address to them. Then I received my credit card statement today and find out that not only do they not refund my $150, but they recharge me for the flight. So now i'm double charged for a flight, plus they still owed me the original $150.

I call United. Totally pissed. Can't for the life of me get a real person on the phone. Finally go to their reservations department just so I can talk to someone. "oh, i'm sorry, we don't have a phone number for that. Here's the e-mail address." REALLY? You owe me like $450 and you don't have a phone number for that? So after e-mailing them, AGAIN. I file a formal complaint with the Department of Transportation, which I only know to do because of working with AirTran this summer. The airlines can get fined and crap based on the number of complaints they have against them. So anytime an airline royally screws you over, go on the DOT website and fill out the little complaint form.